Where We Ship
We currently ship our products to the United States, Canada, Mexico, the United Kingdom, Germany, France, Spain, Italy, and other supported destinations worldwide.
Shipping availability may vary depending on the destination, product size, weight, and local delivery conditions.
Shipping Rates & Delivery Time
We offer Free Standard Shipping on orders of $300 or more.
For orders under $300, shipping fees are calculated based on the total package weight and destination. The applicable shipping cost will be displayed at checkout before you complete your order.
| Order Value | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| $300 or more | Standard Shipping | Free | 7–10 business days |
| Under $300 | Standard Shipping | Calculated by weight | 7–10 business days |
| Any order | Express Shipping | Calculated by weight | 5–7 business days |
Standard Shipping
- Orders of $300 or more qualify for free standard shipping.
- Orders under $300 are charged according to the package weight and shipping destination.
- Standard delivery generally takes 7–10 business days after the package is shipped.
- Shipping rates are automatically calculated at checkout based on the applicable shipping conditions.
Express Shipping
Express shipping is available for eligible orders and generally takes approximately 5–7 business days after the package is shipped.
Express shipping charges are calculated according to the package weight, destination, and applicable shipping service and will be displayed at checkout.
Order Processing & Delivery
Orders are generally processed and shipped within 3–5 business days after payment is confirmed.
Delivery times are estimates and may vary due to the destination, customs clearance, carrier delays, severe weather, holidays, or other circumstances beyond our control.
Please note that deliveries are not normally made on weekends or public holidays.
Track Your Order
All shipped orders include tracking information. Once your order has been dispatched, your tracking number will be sent to you by email.
You can use the tracking number to monitor your package’s delivery status.
Oversized or Overweight Items
Shipping rates and standard shipping rules may not apply to oversized, overweight, or specially handled items.
Additional shipping charges may apply to these products. If additional shipping costs are required, we will contact you with further information.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.
Any applicable customs duties, taxes, or fees are the responsibility of the customer unless otherwise stated at checkout.
Questions About Shipping
If you have any questions about shipping, delivery times, or your order, please contact us. Our customer service team will respond as soon as possible.
Email: service@katway.com